Make sure you have entered a valid 'Access Key' that matches the one in your initial email that included your access key and instructions to activate the product.
Ensure that you have logged in to your original account with the same Email/Password or 'Sign in with Google'. If you initially used 'Sign in with Google' to create your account, you will need to go back and Sign in with Google.
If you are still having trouble please contact us via the contact us form on our website.
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