My access key isn't working

Modified on Mon, 1 Jul at 11:21 AM

Make sure to type your access key exactly as it appears in your Learning Hub access email—with no spaces before or after it. We recommend copy and pasting the key.


If you see the error message 'no subscription found" or 'code provided invalid' after entering your access key, this could mean:

  • the key is input incorrectly
  • there are no more activations available on the subscription
  • the key has expired




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