Tech issue

I can't access Health Care Worker program
The Federal Department of Health generously funded this program and unfortunately, it has now expired. Our comprehensive Mindfulness Foundations program is ...
Wed, 13 Oct, 2021 at 11:41 AM
Mind the Bump
After a critical bug was detected in our Mind the Bump app we have removed it from the app store. We are working on making the content available in our Smil...
Wed, 13 Oct, 2021 at 11:41 AM
My progress isn't tracking
Our team of engineers are aware of a bug that is causing inconsistencies with the tracking of meditations. Please continue to check in the App Store/Google ...
Wed, 13 Oct, 2021 at 11:41 AM
The timezone is incorrect
Our team of engineers are currently working on a solution to this. We sincerely apologise for the inconvenience this may be causing. Please continue to chec...
Wed, 13 Oct, 2021 at 11:42 AM
'Next up' feature not working
We are aware of a bug that is causing an issue with meditations tracking reliably. This is also causing issues with the up next feature. We apologise for t...
Wed, 13 Oct, 2021 at 11:42 AM
Meditations are stopping or skipping
This could possibly be caused by a connection issue. Please try downloading the meditations you wish to listen to before you play them. You can do this by c...
Wed, 13 Oct, 2021 at 11:42 AM
Error message "You're currently offline"
To solve this error, we recommend making sure your app is up to date, or to delete and reinstall the app and your device. If your app is all up to date and...
Wed, 13 Oct, 2021 at 11:42 AM
Medibank Live app not syncing
If you are having trouble syncing, please disconnect and reconnect Smiling Mind to your Medibank Live Better app.
Wed, 13 Oct, 2021 at 11:42 AM
Meditation stops when my Android device goes to sleep
This is likely tied to your device settings and is possibly related to a battery-saving function enabled on your Android device which is putting apps to sle...
Wed, 13 Oct, 2021 at 11:42 AM
I'm having trouble with the music
There are options to adjust the music which can be accessed by pressing the music icon located at the bottom of the meditation screen you can choose to: ...
Wed, 13 Oct, 2021 at 11:42 AM